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Privacy Policy

Last updated: August 19, 2025

Clear Surge ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clear-surge.com or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for our services
  • Fill out forms on our website
  • Subscribe to our newsletter
  • Contact us directly
  • Participate in coaching sessions

This information may include:

  • Name and contact information (email address, phone number, address)
  • Business information (company name, position, industry)
  • Professional background and experience
  • Goals and objectives for coaching
  • Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and location data
  • Browser and device information
  • Website usage data and navigation patterns
  • Referral source information

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our coaching services
  • To communicate with you about our services
  • To send newsletters and marketing communications (with your consent)
  • To process payments and manage client accounts
  • To analyze website usage and improve user experience
  • To comply with legal obligations
  • To protect our rights and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing our services, including:

  • Payment processors
  • Email marketing platforms
  • Website hosting and analytics services
  • Customer relationship management systems

Legal Requirements

We may disclose your information when required by law or in response to valid legal requests, such as:

  • Court orders or subpoenas
  • Government investigations
  • Protection of our rights and safety
  • Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure data storage and access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Limited access to personal information on a need-to-know basis

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

Necessary Cookies

Essential cookies that enable basic website functionality and cannot be disabled.

Analytics Cookies

Cookies that help us understand how visitors interact with our website, allowing us to improve our services.

Marketing Cookies

Cookies used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie preferences through our cookie banner or your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Your Privacy Rights

Under Australian Privacy Principles and applicable privacy laws, you have the following rights:

Access and Correction

You have the right to request access to your personal information and to request correction of any inaccurate or incomplete information.

Deletion

You may request deletion of your personal information, subject to certain legal and contractual obligations.

Portability

You have the right to request a copy of your personal information in a structured, machine-readable format.

Marketing Communications

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly
  • Updating your preferences in your account settings

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

  • Client information: 7 years after the end of the coaching relationship
  • Marketing communications: Until you unsubscribe
  • Website analytics: 24 months
  • Financial records: 7 years as required by Australian tax law

8. International Data Transfers

As an Australian business, we primarily store and process data within Australia. If we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the Australian government
  • Standard contractual clauses
  • Privacy Shield or similar certification programs

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Clear Surge
18 Grange Rd, West Hindmarsh SA 5007, Australia

Phone: +61 499 074 493
Email: [email protected]

Privacy Officer: [email protected]

13. Complaints Process

If you believe we have not handled your personal information in accordance with this Privacy Policy or Australian privacy laws, you may file a complaint:

  1. Internal Complaint: Contact our Privacy Officer using the details above
  2. External Complaint: If not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC)

OAIC Contact Details:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]

14. Governing Law

This Privacy Policy is governed by Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Any disputes will be resolved in accordance with Australian law and in the courts of South Australia.

Clear Surge

Transforming Australian businesses through expert coaching and strategic guidance.

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18 Grange Rd, West Hindmarsh SA 5007, Australia

Phone: +61 499 074 493

Email: [email protected]

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