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Cookie Policy

Last updated: August 19, 2025

This Cookie Policy explains how Clear Surge ("we", "our", or "us") uses cookies and similar tracking technologies when you visit our website clear-surge.com ("the Site"). This policy should be read alongside our Privacy Policy and Terms of Service.

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your preferences, improve your experience, and provide valuable analytics information.

Types of Cookies

  • Session Cookies: Temporary cookies that expire when you close your browser
  • Persistent Cookies: Cookies that remain on your device for a specified period
  • First-Party Cookies: Set directly by our website
  • Third-Party Cookies: Set by external services we use on our website

2. How We Use Cookies

We use cookies for several purposes to enhance your experience on our website:

Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be disabled. They enable core functionality such as:

  • Website navigation and basic features
  • Secure access to password-protected areas
  • Form submission and contact functionality
  • Cookie consent preferences

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information:

  • Number of visitors and page views
  • Popular pages and content
  • Time spent on the website
  • Navigation patterns and user behavior
  • Technical information (browser, device type, screen resolution)

Functionality Cookies

These cookies remember your preferences and provide enhanced features:

  • Language and region preferences
  • Font size and display preferences
  • Previously filled form information
  • Customized content based on your interests

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure campaign effectiveness:

  • Tracking visits to our website from ads
  • Measuring ad campaign performance
  • Personalizing advertisements based on your interests
  • Preventing the same ad from appearing too frequently

3. Specific Cookies We Use

Essential Cookies

Cookie Name Purpose Duration
cookie_consent Stores your cookie preferences 1 year
session_id Maintains your session during website visit Session
csrf_token Security protection for forms Session

Analytics Cookies

Cookie Name Purpose Duration
_analytics_session Tracks user sessions for analytics 2 years
_analytics_user Distinguishes unique users 2 years
page_views Counts page visits 30 minutes

Marketing Cookies

Cookie Name Purpose Duration
marketing_source Tracks where visitors came from 30 days
ad_campaign Measures ad campaign effectiveness 7 days
user_interests Personalizes content and ads 1 year

4. Third-Party Services and Cookies

We use several third-party services that may set their own cookies:

Google Analytics

We use Google Analytics to understand website usage and improve our services. Google Analytics cookies collect anonymous information about your visit.

  • Learn more: Google Privacy Policy
  • Opt-out: Google Analytics Opt-out

Social Media Platforms

Our website includes social media sharing buttons that may set cookies from:

  • Facebook
  • LinkedIn
  • Twitter
  • Instagram

Email Marketing

We use email marketing services that may track interactions with our emails and website visits from email campaigns.

5. Managing Your Cookie Preferences

Cookie Consent Manager

When you first visit our website, you'll see a cookie banner allowing you to:

  • Accept all cookies
  • Accept only necessary cookies
  • Customize your cookie preferences

You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.

Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to:

  • View cookies stored on your device
  • Delete existing cookies
  • Block cookies from specific websites
  • Block all cookies

Browser-Specific Instructions

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions

6. Impact of Disabling Cookies

While you can disable cookies, please note that this may affect your website experience:

Essential Cookies Disabled

  • Some website features may not function properly
  • Forms may not submit correctly
  • You may need to re-enter information frequently

Analytics Cookies Disabled

  • We cannot improve our website based on user behavior
  • You may see less relevant content
  • Performance issues may not be identified quickly

Marketing Cookies Disabled

  • Advertisements may be less relevant
  • You may see the same ads repeatedly
  • We cannot measure the effectiveness of our marketing efforts

7. Mobile Devices and Apps

If you access our website through mobile devices, similar tracking technologies may be used:

  • Mobile browser cookies
  • Device identifiers
  • Local storage
  • SDK data collection (if using our mobile app)

You can control mobile tracking through your device settings or by using browser settings as described above.

8. Data Retention

Cookie data is retained for different periods depending on the type:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Stored for the duration specified in the cookie table
  • Analytics Data: Aggregated and anonymized after 24 months
  • Marketing Data: Retained for up to 2 years for campaign analysis

9. International Transfers

Some of our third-party service providers may be located outside Australia. When cookies are used by these services, data may be transferred to:

  • United States (Google Analytics, social media platforms)
  • European Union (some marketing and analytics services)
  • Other countries where our service providers operate

We ensure that appropriate safeguards are in place for international data transfers.

10. Children's Privacy

Our website is not intended for children under 16, and we do not knowingly collect cookie data from children. If we become aware that we have collected such data, we will delete it promptly.

11. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in:

  • Our use of cookies and tracking technologies
  • Applicable laws and regulations
  • Third-party services we use
  • Website functionality and features

We will notify you of significant changes through:

  • Website notifications
  • Updated cookie banner
  • Email notifications (for registered users)

12. Your Rights

Under applicable privacy laws, you have rights regarding cookie data:

  • Right to be informed: About how cookies are used (this policy)
  • Right to access: Information about cookies stored on your device
  • Right to withdraw consent: Change your cookie preferences at any time
  • Right to deletion: Request deletion of cookie data

13. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Clear Surge
18 Grange Rd, West Hindmarsh SA 5007, Australia

Phone: +61 499 074 493
Email: [email protected]

Cookie Settings: Use the "Cookie Settings" link in our website footer to manage your preferences

14. Regulatory Information

This Cookie Policy complies with:

  • Australian Privacy Act 1988
  • Australian Privacy Principles
  • General Data Protection Regulation (GDPR) for EU visitors
  • California Consumer Privacy Act (CCPA) for California visitors

We are committed to transparency in our data collection practices and respecting your privacy rights under applicable laws.

Clear Surge

Transforming Australian businesses through expert coaching and strategic guidance.

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18 Grange Rd, West Hindmarsh SA 5007, Australia

Phone: +61 499 074 493

Email: [email protected]

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